FREQUENTLY ASKED QUESTIONS

IN-STUDIO FAQS
SAFE PRACTICE IN THE STUDIO
​The safety of our teachers and students are very important to us, so we ask that you follow the requirements advised by the NSW Govt:
  • Only fully vaccinated people and those with documented medical exemptions will be able to enter and attend In-Studio classes. You will be required to show your vaxx certificate to the teachers.
  • Classes will be capped at 15 students as per the square meter rule.
  • Masks will be mandatory indoors but not whilst dancing.
  • Anyone entering the studio must sign-in with the Hills Adult Dance branded QR code.

REGISTRATIONS
  • How do I register for studio classes?
Register here or via the Mindbody app directly. All students must be pre-registered. No walk-ins allowed.
  • Can I use outstanding credit from virtual classes for in-studio classes?
Yes, please email us to have this sorted.
  • When do passes expire?
Passes will expire at the end of the term as stated when purchasing your pass.


VIRTUAL STUDIO FAQS
REGISTRATIONS
  • When do I receive the link to join the online class?
​You will receive an email with a Zoom link on the day of the class. We would recommend downloading the Zoom app earlier and signing into the class 10-15mins prior to the class starting.
  • When is the latest time I can register for a class?
​Registrations will close 30mins prior to the class starting.

COST AND PASSES
  • Can I use my old active class passes in Mindbody?
Yes, we will return the outstanding amount from your old class pass into account credit. Please contact us if your credit is not shown.
  • When do the passes expire?
As stated in the T&Cs on Mindbody, single session expires 3x weeks from purchase date whilst multiple session passes expire in 10x weeks.

ATTENDANCE
  • 30mins before class but I still haven't received the link to join
Please contact us via email, phone, or Facebook.
  • Will I be notified if a class is being cancelled?
Yes, you will receive an email at least 30mins prior to the class if it has been cancelled.
  • What do I wear?
Wear appropriate footwear and clothing . Avoid socks on carpet and slippery tiled floors. Wear sneakers when outdoors to absorb the pressure from landings and scratches from rough surfaces.

SAFETY TIPS
  • Please make sure you have at least 2 meters clear space around you, the floor is clear of any objects or spills, and away from any heat sources.
  • Set up your screen so that it is at, or close to, eye height, and near enough to see the instructor clearly. 
  • Ensure you have the volume set up so that you can hear the instructions. Connecting a bluetooth speaker is highly recommended.
  • Once the formal part of the class starts, click on the teacher and select 'pin video' to keep the teacher in view.
  • Go at your own pace and take breaks when required. 
  • Stay hydrated.
  • If an exercise or action causes sharp or sudden pain, stop immediately and advise your teacher as soon as possible. Your actions are unsupervised by your teacher so please make your own judgements, as you know your own body better than anyone.
  • Your microphone will be muted when joining the class. If you have any questions please use the chat function or what for the teacher to check in throughout the class.
  • Please note all video content is copyright and has not been approved for sharing, or for third party recordings.
  • Have fun and enjoy!​

*Hills Adult Dance reserves the right to amend or cancel classes without prior notice due to unforeseen circumstances. In the case of teacher illness, we will do our best to find a cover teacher in time. Class updates and notifications will be posted to the Facebook group. For our full Terms & Conditions, click here.